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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dan T

Dan T

October 3, 2024

5  out of  5
rating by Dan T
"Luke Owen is AWESOME! Luke is not even in the home insurance division at Nick Jones SF and specializes in Life Ins and Finance, but he went above and beyond to help get the wheels moving again on my home insurance claim. Life kept me busy and I had a home insurance claim pending without resolution for over a year. The fact it hasn't been resolved has been 50% my fault for not being persistent. State Farm was refusing to send an adjustor initially but once I mentioned using a public adjustor they said they would arrange for an adjustor to come out and meet my contractor. The Claims Adjustor and my contractor have played phone tag occasionally and no one followed through. I finally need to be able to move into my home and get the work done and I am glad Luke is actively helping me reach a resolution in this matter."
We responded:
"Hi Dan, Luke is awesome! He specializes in auto, home and life. I am glad you are finally heading towards a resolution. We are all here to always aim to satisfaction!"
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Cara Williams

September 10, 2024

5  out of  5
rating by Cara Williams
"Joy was attentive and super helpful! Rosa was patient with me and worked hard to get me the best deal! Both Joy and Rosa went above and beyond and worked past 5pm to ensure I got what I needed. I ended up saving a substantial amount! Joy and Rosa provided me with an amazing experience! I highly recommend working with this office."
We responded:
"Thanks, Cara for you kind review. We were so glad you gave us a chance and was able to help you out! Our service and sales team are a power house :)"
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Peter Indovina

September 9, 2024

5  out of  5
rating by Peter Indovina
"very responsive to any service questions regarding policy coverage"
We responded:
"Thank you, we try to be respond as soon as possible!"
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Robert and Olivia Lodding

June 27, 2024

5  out of  5
rating by Robert and Olivia Lodding
"Got me my insurance cards after hours super helpful. The office is always prompt with issues and always feel taken care off. Best insurance agent by far highly recommend."
We responded:
"Thank you Rob for this wonderful review. We are always here for you!"
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Dk Kd

February 20, 2024

1  out of  5
rating by Dk Kd
"Don't refinance cars here! Scammers!"
We responded:
"Hi, Sorry you had a bad experience but we do not do vehicles loans in our office. If you need help with your insurance needs, please let us know."
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Robert Sujak

February 14, 2024

5  out of  5
rating by Robert Sujak
"Nicks and his staff are awesome. Super friendly and knowledgeable. Everything you are looking for with an office to take care of all your insurance needs."
We responded:
"Wow! Thank you for your wonderful review. We pride ourselves on providing knowledgeable and detail oriented services specific to each of our customers needs."
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V_ Tsikos

December 6, 2023

5  out of  5
rating by V_ Tsikos
"Very friendly environment. Chuck is always helpful"
We responded:
"Thank you so much for this wonderful 5 star review. We pride ourselves on our customer service!"
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Nancy Horn

November 17, 2023

5  out of  5
rating by Nancy Horn
"I love Nick Jones Agency!!!"
We responded:
"We love you, Nancy!"
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Robert Rush

August 3, 2023

1  out of  5
rating by Robert Rush
"State farm wouldn't give me flood insurance, then when my house flooded they bullied and intimidated me constantly to close the claim. Supposedly state farm is one of the worst companies to deal with when addressing water related issues. So if you like paying for insurance for decades. Then when you finally need the safety net that is insurance. State farm will not be there. They will put it on you, read your policy to you, pressure you repeatedly to close your claim, tell you if it's denied it will look bad on you! State farm is definitely there for that. Record profits, plenty of money for commercials. When they need to payout you're on your own! Be warned, be smart."
We responded:
"We are so sorry the occurrence happened to you and we fought with the adjuster to help get it covered. In your circumstance , it was seepage through your foundation that caused the water damage, not a flood. A FLOOD can come under your front door and in from your window wells, that was not your situation. State farm is 100% there for you in the times that there is a legitimate peril insurance claim. We also schedule policy reviews each year to review policies and answer questions and you have not wanted to have one. We will forward your review to corporate as this sounds like you are upset with State Farm's policy guidelines and not our agency. "
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Karen Verran

July 14, 2023

5  out of  5
rating by Karen Verran
"Elsie is the best. She is friendly and professional. Our entire family had a very positive experience with Nick Jone's office. However, Elsie went above and beyond to help our family. Thanks to the great staff."
We responded:
"Thank you Karen, customer service is #1 at our office! We like happy customers! We will let Elsie know :)"
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Youling Sun

July 5, 2023

5  out of  5
rating by Youling Sun
"It was a great experience with an agent to whom I could talk and hear from a real human voice and discuss personally with me about the claim on my BMW X5. I was having a lot of problems navigating on the website and couldn't get the claim done properly. When I call my local agent at Nick Jones office, they not only explained the claim procedure in simple language and put me at ease, but also quickly resolved the issue and covered additional cost of repair at the shop of my choice. Now my BMW X5 is fixed and beautiful again. Thank you, Nick Jones, and your team!"
We responded:
"Thank you so much Youling! We work hard to provide quality customer service as that is most important. It was great waking up to see this. Thanks for being wonderful!!"
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William Oberkramer

June 16, 2023

5  out of  5
rating by William Oberkramer
"I have been working with the Jones Agency for over 10 years. They have always provided the highest levels of customer service. They go over the top to find the best solution to my insurance needs."
We responded:
"Thank you so much for your review! We pride ourselves on customer service and reach out yearly to review each household to make sure they are getting their needs met and insured properly!"
Profile photo of Marcelino Pantoja

Marcelino Pantoja

June 3, 2023

1  out of  5
rating by Marcelino Pantoja
"It seems that most people are happy with Nick Jones agency and that is Great. I just wanted to voice my experience . I was asked to lie about my weight and previous years of smoking when trying to get life insurance from Rosa his top person in his office. They are very nice people but. She asked my weight, I said "the last time I checked I was 340LBS". She asked my height then told me the average weight for my height was 190lbs. She told me to tell the underwriter that I am 190lbs and I have never smoked. Mind you I told that it had been 5-6 years since I last smoked. The thoughts that came to my mind where, what happens if I die? No payout? Will my family will get nothing? Will they think dad lied to save a few bucks. For some this may work. Just sharing my story."
We responded:
"I'm sorry for the misunderstanding as this is not something you can lie about. They do come to you for an exam to do your height, weight, urine and blood. If it has been more than one year you are rated as non-tobacco as it would show up in your blood work. So if you were to die you would have been rated correctly and your family would have been covered. Rosa is our life specialist and would never lie or have a customer lie as it would be proven in the exam and change the rate. She does everything to the most accuracy. If you have or had any questions or needed a better understanding we would have loved to answer your questions or explained in detail better. "
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Sandy Maggio

May 24, 2023

5  out of  5
rating by Sandy Maggio
"Our recent experience with water/sewage in our crawl space was not a pleasant one, but Nick Jones and his staff were very patient and helped us through this ordeal...Nick has been our State Farm agent for many decades and he has handled all of our different situations over the years very professionally and efficiently...I don't know what we would do without him and his staff! Thank you for all you've done for us!"
We responded:
"We are so sorry you had to go through this. Thank you so much for keeping your faith and trust in us Sandy!"
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david mcconnell

May 23, 2023

5  out of  5
rating by david mcconnell
"How many business people would you put on a short list for going above & beyond in their service? I'm guessing it's a pretty short list. Well, Nick Jones and his State Farm agency are on mine. A few years ago I needed some good insurance and I found it with Nick and SF for an excellent price. The insurance has been a lifesaver for flat tires, emergency road, a few busted tail lights, etc. But on a number of occasions Nick, himself, has been a lifesaver for advice on financial matters (that I didn't pay for) that went way beyond the insurance he sold me. My current financial stability today, in many ways, comes from numerous phone calls he took providing wise counsel free of charge. Of course, my inflated ego tells me I'm special and that I'm worth it and deserve it . . . but I suspect he does this for all his clients. He remains my agent, advisor, and friend."
We responded:
"What a great message to see first thing! We pride ourselves in customer service and will always go the extra mile. Thanks, David"
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emmanuel Oshodi glover

April 28, 2023

5  out of  5
rating by emmanuel Oshodi glover
"I would recommend Nick Jones - State Farm Insurance, since I started using him, his being so helpful with my mortgage amd auto-insurance. He his always ready to listen, anytime you call him his always ready to help."
We responded:
"Thank you so much for this kind review, we are always here for you!"
Profile photo of Henry Majsterek

Henry Majsterek

April 28, 2023

5  out of  5
rating by Henry Majsterek
"Wonderful folks to deal. Willing to step in to do the right thing regardless of what the rules say. Always there when you need them. Elsie is just the best! Nick as well, no hesitation in rolling up his sleeves and getting into the heart of a matter. Great team effort."
We responded:
"Thank you so much for taking the time to leave an excellent rating. We really appreciate your business! We are here for you anytime."
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Edward Liszka

April 21, 2023

5  out of  5
rating by Edward Liszka
"I find the personal service and information I get from the Nick Jones Agency to be outstanding and the main reason that I continue with them and State Farm Insurance. I really believe they are working in my best interest to provide me with the coverage and information I want and need. Truly outstanding! EJL"
We responded:
"What an amazing review to wake up to! Thank you so much for your review, Ed! This makes it worth every minute. We pride ourselves on customer service!"
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ellen brown

April 21, 2023

5  out of  5
rating by ellen brown
"Understanding and a listen to my needs"
We responded:
"Thank you for your 5 star review, Ellen! That's what we are here for!"
Profile photo of Salva Calda

Salva Calda

April 19, 2023

5  out of  5
rating by Salva Calda
"Nick and the whole AH office have been most helpful and understanding during the whole process of getting my SUV fixed due to vandalism, rear end while parked and damage to my rental. Although it has been a bad year car wise they patiently provided great service and support. I travel often and find myself in different city and airports due to my job and I can’t imagine going elsewhere for my coverage! AC ⭐️ ⭐️ ⭐️ ⭐️ ⭐️"
We responded:
"Thank you so much! We understand how frustrating times like this can be. Glad everything worked out well and you are with us!"
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Cecilia Romero

March 10, 2023

5  out of  5
rating by Cecilia Romero
"Rosa and everyone in the office were very kind and welcoming. The information on the policies were very good and I hope we start and keep a good honest relationship. Thank you!"
We responded:
"Cecilia, It was a pleasure working with you. We are glad we all got to meet you in person. Thanks you so much for this 5 star review!"
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Judy Rumowski

March 7, 2023

5  out of  5
rating by Judy Rumowski
"Pleasant, no pressure experience on review of policies. Thanks Nick. It was a good visit updating our coverage."
We responded:
"Thank you for coming in and the review! We like to review everyones insurance policies yearly to make sure you are getting all discounts and endorsements!"
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Daniel Kauff

March 2, 2023

5  out of  5
rating by Daniel Kauff
"Very responsive and transparent with quotes. Fully answered all my questions."
We responded:
"Thank you very much for your generous review. We’re happy to work with you. We are delighted to know that you had a great experience with us."
Profile photo of Jane Enis

Jane Enis

March 1, 2023

5  out of  5
rating by Jane Enis
"Nick and his capable staff have taken care of me and my families insurance needs for the last 11 years. Nick has always been available to help us navigate questions and difficult life circumstances whenever they arise. I highly recommend his agency and State Farm."
We responded:
"Thank you Jane for sticking with us through these last 11 years and believing in us!"
Profile photo of Angel Frakov

Angel Frakov

February 23, 2023

5  out of  5
rating by Angel Frakov
"I am using state farm for the past 5 years. Always there when you need them. Very happy with their service and Chuck is super helpful every time i need assistance with something and explaining all the important details"
We responded:
"Thank you for your 5-star review rating! We will be sure to share your review with the rest of our team. We are beyond grateful."