Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of William Niemiec

William Niemiec

January 27, 2026

5  out of  5
rating by William Niemiec
"We have been doing business with Nick Jones State Farm for over 10 years. Our Sales Rep Chuck has provided us with excellent customer service and has always helped us to get the best rates possible. We have grown to not only insure all of our personal property with them but our businesses as well. I would highly recommend giving Chuck a call."
We responded:
"Thank you for the fantastic review, William! We are always here to help with your insurance needs here in Arlington Heights. Glad Chuck was able to get you the best rates for your auto, life and homeowner's insurance. - Nick Jones - State Farm Insurance Agent"
Profile photo of Doris Nicchia

Doris Nicchia

January 24, 2026

5  out of  5
rating by Doris Nicchia
"Nick Jones State Farm Ins Great pricing and a real caring desire to help people out! He found a way to save us money in a desperate time. Could not recommend enough! Luke our agent took care of everything from start to finish, even cancelled our existing policies and informed us along the way! Highly recommend!"
We responded:
"Thank you for the amazing review, Doris! we appreciate it. It is truly the goal of our team and Luke to exceed expectations when it comes to all insurance needs. - Nick Jones - State Farm Insurance Agent"
Profile photo of Robert Niemiec

Robert Niemiec

January 22, 2026

5  out of  5
rating by Robert Niemiec
"I have been a customer with Nick Jones agency for years, house and cars. I Specifically have always chosen to work with Chuck, who is the absolute best! Chuck will go above and beyond to get you the best rate and if you ever need anything he’ll jump on it right away, I highly recommend Nick Jones agency and Chuck!"
Profile photo of Marian Aidoo

Marian Aidoo

January 17, 2026

5  out of  5
rating by Marian Aidoo
"I experienced the shortest turnaround time ever in service delivery and best rates. Definitely recommend for all your insurance needs."
We responded:
"Thank you so much for the 5-star rating, Marian! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. - Nick Jones - State Farm Insurance Agent"
Profile photo of Kevin Wietzema

Kevin Wietzema

January 15, 2026

5  out of  5
rating by Kevin Wietzema
"We just enrolled with Nick and Sam. Both super professional and want the best outcomes for you. Highly recommend!"
We responded:
"Thank you, Kevin. We’re thrilled that you were satisfied with our services. Nick and Sam is a power team and very thorough! - Nick Jones - State Farm Insurance Agent"
Profile photo of Linda Nuñez

Linda Nuñez

January 14, 2026

5  out of  5
rating by Linda Nuñez
"Luke was very helpful n knowledgeable. I received a great price for my auto insurance. I'm actually referring him to some friends and family today. I am very happy with my service.."
We responded:
"We're ecstatic Luke offered a pleasant service and was able to help save you money too! Thank you for trusting us with your personal protection. - Nick Jones - State Farm Insurance Agent"
Profile photo of Ed Chang

Ed Chang

January 6, 2026

5  out of  5
rating by Ed Chang
"Keu demonstrated exceptional patience and expertise while answering all of my questions and carefully providing various coverage options. Thanks directly to her detailed efforts and guidance, I was able to select a comprehensive plan while significantly lowering my overall premium. Her professionalism and dedicated assistance made the process very smooth."
We responded:
"We're delighted Keu offered a pleasant service and help understand your coverages! Thank you for trusting us with your personal protection. - Nick Jones - State Farm Insurance Agent"
Profile photo of Charlie Mahay

Charlie Mahay

January 5, 2026

5  out of  5
rating by Charlie Mahay
"Luke Owen was great! Everything was very streamlined and he helped me save by bundling my renters and auto insurance! Highly recommend Luke and this branch!"
We responded:
"So glad we were able to help you save with your renters and auto insurance along with excellent customer service from Luke! Welcome to our family. - Nick Jones - State Farm Insurance Agent"
Profile photo of Samantha Hamilton

Samantha Hamilton

December 19, 2025

5  out of  5
rating by Samantha Hamilton
"I haven’t shopped insurance in years. I hate the process and have never found it worth my time. When I got the call from Luke, my instinct was to hang up on him. But he caught my attention pretty quickly and explained the benefits of exploring my options. I let him run me a quote and within minutes he could save me HUNDREDS. Not only did I get savings but he also helped me upgrade my coverage to make sure I was properly protected. Thank you Luke!!!"
We responded:
"We're so happy to hear about your experience with Luke! He takes great pride in helping customers feel confident and stress free throughout the process. Thank you for giving him the chance. - Nick Jones State Farm Insurance Agent"
Profile photo of Swagger Fitness

Swagger Fitness

December 11, 2025

5  out of  5
rating by Swagger Fitness
"I have been with Nick and his team for many years. They have been very communicative, kind and fair. I recommend Nick and team if you are looking for a long term trusted relationship."
We responded:
"Thank you for the kind review! We strive to provide excellent customer service and I am glad our team is able to exceed your expectations. We look forward to many more years!- Nick Jones - State Farm Insurance Agent"
Profile photo of brett renner

brett renner

December 3, 2025

5  out of  5
rating by brett renner
"Keudy did a great job accomodating my needs and made this a great experience!"
We responded:
"We appreciate your continuous support and trust in Keudys and our agency. - Nick Jones - State Farm Insurance Agent"
Profile photo of Ber Ramirez

Ber Ramirez

November 26, 2025

5  out of  5
rating by Ber Ramirez
"Keu is really kind and professional, she is really patient and dedicated time explaining, answering all our questions and giving us alternatives. Very good service. Many thanks."
We responded:
"We're glad Keu was able to help clarify your coverages and identify savings opportunities. Thank you for placing your trust in us for your personal insurance needs. - Nick Jones - State Farm Insurance Agent"
Profile photo of Judy Manning

Judy Manning

November 25, 2025

1  out of  5
rating by Judy Manning
"I liked my old agent so much better, very confused when dealing with this new agent"
We responded:
"Thank you for your feedback. I’m sorry to hear you’ve felt confused while working with our office, here at Nick Jones Agency—your experience is very important to us. We’ve reached out several times over the past year to schedule a policy review to go over your coverage, answer any questions, and make sure everything was correct, but it seems we weren’t able to connect. We would really appreciate the opportunity to speak with you directly so we can clear up any confusion and make sure you feel fully supported. Please feel free to call our office anytime—we’re here to help."
Profile photo of Davonda Dobyne

Davonda Dobyne

November 20, 2025

5  out of  5
rating by Davonda Dobyne
"Nick and team are awesome with working with me and meeting my needs. Update.... this has not changed they are the best!!!"
We responded:
""Thanks for the shoutout, Davonda! It’s an honor to receive your feedback. " Nick Jones - State Farm Insurance Agent"
Profile photo of melissa I

melissa I

November 20, 2025

5  out of  5
rating by melissa I
"I’ve always gotten excellent service from this State Farm office. Joy is professional, quick to respond, and truly goes out of her way to help. I really appreciate how easy she makes everything."
We responded:
"We truly appreciate your glowing feedback, Melissa! It’s always our goal to provide the best service possible, and knowing Joy hit the mark for you makes our day! - Nick Jones State Farm Insurance Agent"
Profile photo of Lidia Schahczinski

Lidia Schahczinski

November 18, 2025

5  out of  5
rating by Lidia Schahczinski
"Joy is always so knowledgeable, professional and responsive. Just a breathe of fresh air. I love the office of Nick Jones State Farm, the staff is great. Highly recommended for your insurance needs!"
We responded:
"Thank you we appreciate your kind words. Joy and our entire team work hard to provide knowledgeable and responsive services and your response reflects on that! - Nick Jones State Farm Insurance Agent"
Profile photo of Kinga Keilman

Kinga Keilman

November 17, 2025

5  out of  5
rating by Kinga Keilman
"State Farm agent team member, Luke Owen has been absolutely incredible to work with! He is knowledgeable, patient, and truly committed to helping you understand your options and find the best coverage. Luke explains everything clearly, never rushes, and always makes time to answer questions, making the whole process feel easy and stress-free. He is very responsive, professional, and genuinely cares about the people he serves. It’s rare to find someone this trustworthy and attentive. I would highly recommend him for all your insurance needs. Thank you, Luke, for your outstanding service. It has truly been a pleasure doing business with you! 😊"
We responded:
"We're thrilled to hear about your experience with Luke! He takes great pride in helping customers feel confident and stress free throughout the process. We are grateful for your trust. - Nick Jones State Farm Insurance Agent"
Profile photo of Javier Osorio

Javier Osorio

November 17, 2025

5  out of  5
rating by Javier Osorio
"Keudys me ayudo y asesoro con la compra de mis pólizas de seguro, me explico todo, muy amable y atenta. Haciendo que el proceso sea mucho más fácil. Muy agradecido con la atención y servicio!!"
We responded:
"¡Gracias, Javier! Nos alegra que Keu haya podido ayudarte a entender tus pólizas de seguro de auto y hogar. Apreciamos que te tomes el tiempo para compartir tu experiencia. - Nick Jones, Agente de Seguros de State Farm"
Profile photo of Esme Lucio

Esme Lucio

November 17, 2025

5  out of  5
rating by Esme Lucio
"Muy buen servicio, me explico con detalle y la atención al cliente es buena y cálida. Thank you Rosa"
We responded:
"¡Muchas gracias, Esme! Nos alegra que Rosa haya podido brindar explicaciones claras y un servicio amable. Queremos asegurarnos de que todos comprendan su cobertura. - Nick Jones, agente de seguros de State Farm"
Profile photo of Alex Miller

Alex Miller

November 14, 2025

5  out of  5
rating by Alex Miller
"Sam was nothing but helpful in signing up for a new automotive policy. Straight to the point with exceptional customer service!!"
We responded:
"Thanks, Alex! Sam listens to you needs and gets it done! We appreciate you. - Nick Jones - State Farm Insurance Agent"
Profile photo of Nineveh Odishoo

Nineveh Odishoo

November 14, 2025

5  out of  5
rating by Nineveh Odishoo
"In less than 15 mins Sam updated my auto policy and made sure he gave me the best deal with what I needed. He was patient and pleasant and it went seamlessly. I SO appreciate that and makes me want to continue being a loyal customer because I know they're looking out for me and I'll be taken care of. Especially considering I hate dealing with this type of stuff too, Sam made it pleasant. 10/10!"
We responded:
"Thank you so much for the awesome review, Nineveh! We're thrilled Sam updated your auto insurance seamlessly and that you feel you were well taken care of by our team. - Nick Jones - State Farm Insurance"
Profile photo of Doug Herrera

Doug Herrera

November 13, 2025

5  out of  5
rating by Doug Herrera
"I had a really great experience with State Farm at this branch. They just moved to a nice new and convenient location in downtown Arlington Heights. The office staff were very friendly and welcoming, especially as I came in without an appointment. They were able to connect me with Luke who was especially welcoming, knowledgable, and communicative throughout. Shopping for insurance is not an exciting experience, but Luke made it more than manageable and broke things down as needed. His communication and customer service has been top notch. Coming from "one of the other guys" I would have to sit through a minimum of 15 minutes of automated responses just to speak with a real human. Having a point of contact with State Farm has made this a breeze. I highly recommend the Nick Jones branch."
We responded:
"We're so happy Luke offered an efficient and pleasant service! Thank you for trusting us with your personal protection for your home and auto insurance. Please don't hesitate to reach out in the future. - Nick Jones - State Farm Insurance Agent"
Profile photo of Julie T.

Julie T.

November 13, 2025

5  out of  5
rating by Julie T.
"Absolutely the best support and customer service. Rosa is very responsive and a pleasure to deal with."
We responded:
"We appreciate your continuous support and trust in Rosa and our agency. Thank you for this wonderful review, Julia! - Nick Jones - State Farm Insurance Agent"
Profile photo of Lisa Indovina

Lisa Indovina

November 11, 2025

5  out of  5
rating by Lisa Indovina
"Joy is so helpful and always does her best to get the best rates possible. she has been on top of helping me lower cost on all my coverages, including car"
We responded:
"Making sure you your family, home and auto insurance is protected is our number one priority. We are so glad we were able to give you more coverage for a lesser rate. Welcome to the family, Lisa! - Nick Jones - State Farm Insurance Agent"
Profile photo of Erin W.

Erin W.

November 11, 2025

5  out of  5
rating by Erin W.
"Nick Jones Agency is wonderful. The agency keep me up to date on any rate changes or better ways to protect my home and autos by finding the best personal price plan! Joy is always there in a pinch if you have questions or need new insurance cards. I highly recommend Nick Jones State Farm Insurance Agency!"
We responded:
"Thank you Erin, customer service is #1 at our office. We always want you to be informed of changes of your home and auto insurance asap! We will let Joy know. - Nick Jones - State Farm Insurance Agent"