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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jenny Rumowski

June 24, 2025

5  out of  5
rating by Jenny Rumowski
"I needed a new policy and Joy was absolutely wonderful. I didn’t feel rushed while asking questions. She took the time to explain the coverage on the policy."
We responded:
"We're glad Joy was able to help clarify your coverages and identify savings opportunities. Thank you for placing your trust in us for your personal insurance needs. - Nick Jones - State Farm Insurance Agent"
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Joseph H

June 10, 2025

5  out of  5
rating by Joseph H
"I recently had the pleasure of working with Luke at Nick Jones State Farm, and I couldn’t be more impressed with the level of service I received. I was in the process of setting up new insurance policies for both my auto and home, and from the very beginning, Luke made everything feel simple and manageable. He took the time to thoroughly explain all of my coverage options, answered every question I had with patience and clarity, and made sure I fully understood what I was signing up for. I never felt rushed or pressured—just genuinely supported by someone who clearly cares about doing right by his clients. What really stood out to me was how Luke went above and beyond to make sure I got the best possible coverage at a fair rate. He worked around my schedule, followed up promptly, and even pointed out ways I could save money by bundling policies. His attention to detail, professionalism, and willingness to help made the entire experience smooth and stress-free. If you’re looking for a knowledgeable, responsive, and genuinely helpful insurance agent, I highly recommend reaching out to Luke at Nick Jones State Farm. You won’t be disappointed!"
We responded:
"Thank you Joe for the positive review! We are so glad to hear that you had such a great experience. We strive to provide excellent customer service and that we were able to exceed your expectations. We look forward to talking you again!- Nick Jones - State Farm Insurance Agent"
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SYF Yannie

June 9, 2025

5  out of  5
rating by SYF Yannie
"Looking to lower our home and auto insurance and was referred to Nick Jones by my brother. Nick Jones was able to help us save some money so we switched. Been happy with NIck and staff. They are always responsive to our inquires or questions. We noticed that my last name was incorrect on the insurance digital card but correct on the printed paper card. My husband started the request for it to be corrected but I took over and was put in touch with Joy B who was persistent in working on getting it corrected. Within a week, it was all taken care of. Thank you Nick and Joy for making sure everything is perfect."
We responded:
"Thank you Sharon for the awesome review! We strive to provide excellent customer service and I am glad Joy was able to exceed your expectations. We look forward to talking you again soon!- Nick Jones - State Farm Insurance Agent"
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Alejandro Osorio

June 5, 2025

5  out of  5
rating by Alejandro Osorio
"Keudys made everything super easy for me. I recommend her 100%. I was overpaying a lot with my old insurance company. She gave me an awesome deal."
We responded:
"So glad we were able to help you save along with excellent customer service from Keudys! Welcome to our family. - Nick Jones - State Farm Insurance Agent"
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Ricardo Rodriguez

June 4, 2025

5  out of  5
rating by Ricardo Rodriguez
"Rosa was absolutely amazing in helping me get insured through State Farm. She made the entire process smooth and stress-free, answering all my questions with patience and professionalism. Her customer service was top-notch ,friendly, knowledgeable, and genuinely caring. I truly appreciated how easy she made everything. If you’re looking for insurance, I highly recommend working with Rosa!"
We responded:
"Thanks so much, Ricardo! I will share this with Rosa. She will be appreciative to see this and is wonderful and thorough at what she does! - Nick Jones - State Farm Insurance Agent"
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Auguste B

May 5, 2025

5  out of  5
rating by Auguste B
"Working with this agency has been an absolutely outstanding experience from day one. They're always professional, easy to reach, and make the entire insurance process feel effortless. Every interaction has been smooth and stress-free, and their team genuinely cares about finding the right solutions. If you're looking for reliable, knowledgeable support - Nick Jones State Farm is the one to call!"
We responded:
"Wow! Thank you so much for the great feedback! We appreciate your business and referrals! - Nick Jones - State Farm Insurance Agent"
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Dorise Brown

April 30, 2025

5  out of  5
rating by Dorise Brown
"I am truly grateful to have Nick Jones as my agent for State Farm Ins. He has made sure that we are fully covered in every way, at a very reasonable price which saves us money monthly. What a blessing!"
We responded:
"We're delighted Chuck offered a pleasant service and was able to help save you money too! Thank you for trusting us with your personal protection. - Nick Jones - State Farm Insurance Agent"
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Jim Small

April 30, 2025

5  out of  5
rating by Jim Small
"Keau is always very helpful. I had shopped insurance rates this year and had alot of requests for pricing, adjusting coverages, etc. In addition I recently added another vehicle. Outside of price and coverage, I value customer service alot and one of the main reasons I haver stuck with Jones (considering I also shopped around this year). Thanks Keau!!"
We responded:
"Thanks Jim, we appreciate the 5 star review and are glad we could be of service and that Keu went was a rockstar. We always want to look out for your best interest. - Nick Jones - State Farm Insurance Agent"
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Joel Thompson

April 11, 2025

5  out of  5
rating by Joel Thompson
"Luke saved me a lot of money on my insurance z!! I highly recommend him."
We responded:
"Thank you, Joel! We like to make sure your personal protection plan fits your needs. - Nick Jones - State Farm Insurance Agent"
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Sieglinde Schneider

April 10, 2025

5  out of  5
rating by Sieglinde Schneider
"After searching for a reputable car insurance firm for quite a while, I was fortunate to have found Luke Owens at State Farm in Arlington Heights,IL. We had some challenges and Luke, who was very patient, professional and knowledgeable, helped to find the solutions. I can recommend Luke to anyone who is looking for personal attention and the best service possible for their needs."
We responded:
"Thank you Sieglinde for leaving Luke and our agency such a wonderful review. So glad were able to exceed your expectations! - Nick Jones - State Farm Insurance Agent"
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Latina Brown

April 2, 2025

5  out of  5
rating by Latina Brown
"Joy was really nice and helpful! She made all the changes I needed!!!"
We responded:
"We truly appreciate your continuous support and trust in us. Thank you for this awesome review, Latina! - Nick Jones - State Farm Insurance Agent"
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Cecilia Romero

March 19, 2025

5  out of  5
rating by Cecilia Romero
"Rosa and everyone in the office were very kind and welcoming. The information on the policies were very good and I hope we start and keep a good honest relationship. Thank you!"
We responded:
"Cecilia, It was a pleasure working with you. We are glad we all got to meet you in person. Thanks you so much for this 5 star review! - Nick Jones - State Farm Insurance Agent"
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Wayne Anderson

March 19, 2025

5  out of  5
rating by Wayne Anderson
"Nick Jones state farm insurance are fantastic I have been with them for many years they have helped me through anything I ever needed Nick and his people are the best they're wonderful and always there when you need them they are the best ever"
We responded:
"Wayne, thank you so much for your review! You are a joy to have in our office. Your feedback is appreciated, and we will be in touch soon! - Nick Jones - State Farm Insurance Agent"
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cathy McCloud

March 6, 2025

5  out of  5
rating by cathy McCloud
"Great company representatives! They are professional, friendly, listens to your needs and concerns. Highly recommended!"
We responded:
"“I can’t thank you enough for your kind review of our agency here in Arlington Heights.”"
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Tracie Peyton

March 1, 2025

5  out of  5
rating by Tracie Peyton
"Keu is awesome! I was recently switched to this agency because my agent retired. I needed to make some changes to my policy and Keu went above and beyond trying to get me the best price. She exceeded my expectations. I highly recommend her & this agency."
We responded:
"We're delighted Keu offered efficient and pleasant service! Thank you for trusting us with your personal protection. Please don't hesitate to reach out in the future. - Nick Jones - State Farm Insurance Agent"
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Brennan Gregory

February 25, 2025

5  out of  5
rating by Brennan Gregory
"Keu is insanely helpful and is always quick whenever I have questions or issues. You can’t beat this customer service!"
We responded:
"Brennan, we’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! We will pass this along to Keu! - Nick Jones - State Farm Insurance Agent"
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Arth Srivastava

February 21, 2025

5  out of  5
rating by Arth Srivastava
"I worked with Keu for new rates as we were getting a new car, and have worked with Nick in the last. Overall they are. A very kind and easy to work with group. Straightforward discussions without trying to oversell and of course most importantly, great car, home, umbrella insurance rates for us!"
We responded:
"Thanks so much, Arth! I will share this with Keu. She will be appreciative to see this and is great at what she does! We go over your personal protection plan to make sure all your needs are covered. - Nick Jones - State Farm Insurance Agent"
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Davonda Dobyne

February 18, 2025

5  out of  5
rating by Davonda Dobyne
"Nick and team are awesome with working with me and meeting my needs."
We responded:
""Thanks for the shoutout, Davonda! It’s an honor to receive your feedback. " Nick Jones - State Farm Insurance Agent"
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Kari Hart

February 14, 2025

5  out of  5
rating by Kari Hart
"Rosa Valadez really helped our family with a reasonable plan"
We responded:
"Thank you Kari, customer service is #1 at our office. We like happy customers! We will let Rosa know. - Nick Jones - State Farm Insurance Agent"
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Luis Sanchez

February 12, 2025

5  out of  5
rating by Luis Sanchez
"Really good agent Rose Valadez it’s amazing she help me all the time I recommended to all my friends and family she’s the BEST !"
We responded:
"Hey Luis, we appreciate the fantastic review and are glad we could be of service. Thank you for recommending us to your friends and family in your review! - Nick Jones - State Farm Insurance Agent"
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Tracy Lasso

February 12, 2025

5  out of  5
rating by Tracy Lasso
"My experience with Rosa Valadez was professional, caring, quality, and met the products I was looking for. I have had State Farm for years now and have always had tremendous service as my parents have the last fourth years. Thank you for all your help in expediting this transaction."
We responded:
"Tracy, Thank you for your wonderful review of Rosa and our office! Glad we were able to expedite your transaction. - Nick Jones - State Farm Insurance Agent"
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Alfredo Pereda

February 12, 2025

5  out of  5
rating by Alfredo Pereda
"Worked with Rosa Valadez on renewing our policy and couldn’t be happier working with her. She was very detailed on our options and saved on our rates from previous carriers. I highly recommend Rosa she is very knowledgeable and thorough."
We responded:
"Thanks Alfredo. We’re thrilled that you were satisfied with our services. Rosa is very thorough! Your feedback is appreciated, and we hope to be of help again soon! - Nick Jones - State Farm Insurance Agent"
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Tina Pereda

February 12, 2025

5  out of  5
rating by Tina Pereda
"The staff is always very helpful. Especially Rosa. She is always willing to go above and beyond to ensure all my questions are answered"
We responded:
"Thank you so much for taking the time to leave us a 5-star review! -Nick Jones - State Farm Insurance Agent"
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Ernesto Hernandez

February 11, 2025

5  out of  5
rating by Ernesto Hernandez
"Been with State Farm Insurance for many years. Rosa has been extremely professional in handling my accounts and that’s the only reason why I continue to be with State Farm. True professionalism at its best."
We responded:
"Dear Ernesto, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. - Nick Jones - State Farm Insurance Agent"
Profile photo of Denise Villasenor

Denise Villasenor

February 11, 2025

4  out of  5
rating by Denise Villasenor
"Looking for insurance company you can trust? Rosa Valadez is great! She does her best to get you a good deal especially when you bundle car, home, and etc. Give them a try and tell them Denise referred you. Always with a positive attitude and always there to serve you."
We responded:
"Dear Denise, it is because of customers like you that we continue to improve as a business! We appreciate you. - Nick Jones - State Farm Insurance Agent"